14 Day Returns
If you’re not satisfied, you can return items that are complete and in new condition within 14 days of delivery. Returned Items that have been installed, modified or in any way altered, won’t be eligible for a refund.
ALL RETURNS must include the original packing slip in the returned package. If you do not have it, please let us know and we can email you a copy. Retuned items that arrive without the packing slip will not be able to be processed.
All returns will be at the buyer’s expense unless is determined by us that the item is defective and needs to be returned or exchanged
How to return your order:
1. Get a Return Authorization Ticket Number
To start a return, email us at sales@12voltcarsecurity.com with the the word “RETURN” in the subject line and provide us with your order number, full name and reason for the return.
2. Pack your item
Returned items must be in new condition and in the original packing, complete with all original accessories and documentation. Any missing parts will be deducted from the returned amount owed to you.
3. Shipping your item back
Buyer will cover all shipping fees back to us and must therefore provide us with the tracking number as soon as the item has been dropped of in the courier of your choice.
4. Processing the Refund
Once the item has been received and inspected by us to confirm it is complete and in new condition (unused/uninstalled), we will process a refund to your original payment method within 5 business days. A notification email will be sent to confirm once the refund has been issued. Keep in mind that your financial institution make take few days to process your refund.